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  • After Installaiton on XP

    After I uninstalled and reinstalled 5.5 on my XP workstation, I go to launch the app and it errors out:

    AppName: hyena.exe AppVer: 5.5.1.0 ModName: hyena.exe
    ModVer: 5.5.1.0 Offset: 0006e320

    I do not know why it does this, please help

  • #2
    Re: After Installaiton on XP

    It might be possible that you have a corrupted data file. The first thing to test would be to delete the ad_*.dat files that should be in your profile directory:

    c:\documents and settings\<username>\application data\systemtools\hyena

    Let us know if that helps.

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    • #3
      Re: After Installaiton on XP

      <div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">Originally posted by cmccullough:
      <span style="font-weight: bold">It might be possible that you have a corrupted data file. The first thing to test would be to delete the ad_*.dat files that should be in your profile directory:

      c:\documents and settings\<username>\application data\systemtools\hyena

      Let us know if that helps.</span></div></div>


      No it still gives me the error message, what can I try next please

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      • #4
        Re: After Installaiton on XP

        I'm not sure what else you have going on with your system. You can try a clean install by deleting all files in the above mentioned directory as well as those in your program files\hyena directory. Run the setup.exe again and see if you are able to run it after that.

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        • #5
          Re: After Installaiton on XP

          <div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">Originally posted by cmccullough:
          <span style="font-weight: bold">I'm not sure what else you have going on with your system. You can try a clean install by deleting all files in the above mentioned directory as well as those in your program files\hyena directory. Run the setup.exe again and see if you are able to run it after that.</span></div></div>

          I tried to do all of that. It did generate an error log, can I send that to someone at your company?

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          • #6
            Re: After Installaiton on XP

            It is a Windows error log not Hyena's, so we can't do anything with it. Send your phone number to [email protected] and someone will call you on this.

            Comment


            • #7
              Re: After Installaiton on XP

              Try going into regedt32, and navigate to Hkey_current_user\software\adkins resource\hyena.

              Select the 'Hyena' key in the left window, then select File->Export, and set the Save As Type to .txt, and save the resulting key to a file. Then, delete the "Customize" and "Win32" subkeys under the Hyena key. After that, try running Hyena.

              This will reset all of the settings to a default value, but most can be easily reset by going into Tools->Settings.

              If this fixes your problem, email [email protected] the .txt file that you saved from regedt32.
              Kevin Stanush
              SystemTools Software Inc.

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              • #8
                Re: After Installaiton on XP

                I just thought I'd add to this thread. I also got a startup fault recently and the clearing the registry suggestion helped. My error log entry was as follows:

                Event Type: Error
                Event Source: Application Error
                Event Category: None
                Event ID: 1000
                Date: 3/17/2005
                Time: 4:33:18 AM
                User: N/A
                Computer: KSHPHL-NMON2
                Description:
                Faulting application hyena.exe, version 6.2.1.0, faulting module
                hyena.exe, version 6.2.1.0, fault address 0x0007dd30.

                For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
                Data:
                0000: 41 70 70 6c 69 63 61 74 Applicat
                0008: 69 6f 6e 20 46 61 69 6c ion Fail
                0010: 75 72 65 20 20 68 79 65 ure hye
                0018: 6e 61 2e 65 78 65 20 36 na.exe 6
                0020: 2e 32 2e 31 2e 30 20 69 .2.1.0 i
                0028: 6e 20 68 79 65 6e 61 2e n hyena.
                0030: 65 78 65 20 36 2e 32 2e exe 6.2.
                0038: 31 2e 30 20 61 74 20 6f 1.0 at o
                0040: 66 66 73 65 74 20 30 30 ffset 00
                0048: 30 37 64 64 33 30 0d 0a 07dd30..

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                • #9
                  Re: After Installaiton on XP

                  This error is caused by a registry setting that is incompatible with a recent system change. The only way to find the cause is to save the entire 'Hyena' registry key to a .reg file (this is a binary file) and send that file to [email protected]. That way, we can load the file into our systems and then determine what setting is causing this.

                  If anyone can reproduce this crash and send us the file (remember, its the binary .reg file we need and NOT a text file), they will get a free very rare SystemTools 'Hyena' TShirt.
                  Kevin Stanush
                  SystemTools Software Inc.

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