First Time Install Crash msvcr71.dll

[Guest]

Hi, I just heard about this tool, and it sounds perfect for what I'm needing to do. I downloaded from your website, installed, and now I'm getting a crash. I've rebooted, but I get the same error.

Here's some debug data. Please help me get this trial started, thanks!

AppName: hyena.exe AppVer: 7.0.1.0 ModName: msvcr71.dll
ModVer: 7.10.3052.4 Offset: 0001528c

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="HYENA.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Exporter.exe" SIZE="94208" CHECKSUM="0xB6EE0C44" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/30/2001 20:41:48" UPTO_LINK_DATE="05/30/2001 20:41:48" />
<MATCHING_FILE NAME="HYENA.exe" SIZE="2048000" CHECKSUM="0x3B8EBDC5" BIN_FILE_VERSION="7.0.1.0" BIN_PRODUCT_VERSION="7.0.1.0" PRODUCT_VERSION="7, 0, 1, 0" FILE_DESCRIPTION="Hyena v7.0.1" COMPANY_NAME="SystemTools Software Inc." PRODUCT_NAME="HYENA" FILE_VERSION="7, 0, 1, 0" ORIGINAL_FILENAME="HYENA.EXE" INTERNAL_NAME="Hyena" LEGAL_COPYRIGHT="Copyright © 1997-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.1.0" UPTO_BIN_PRODUCT_VERSION="7.0.1.0" LINK_DATE="01/25/2007 23:25:40" UPTO_LINK_DATE="01/25/2007 23:25:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="stexport.exe" SIZE="765952" CHECKSUM="0xC7D9CF4D" BIN_FILE_VERSION="2.0.4.0" BIN_PRODUCT_VERSION="2.0.4.0" PRODUCT_VERSION="2.0.4" FILE_DESCRIPTION="Windows NT/2000/XP/2003 exporting utility" COMPANY_NAME="SystemTools Software Inc." PRODUCT_NAME="SystemTools Exporter Pro" FILE_VERSION="2.0.4" ORIGINAL_FILENAME="stexport.exe" INTERNAL_NAME="SystemTools Exporter Pro" LEGAL_COPYRIGHT="Copyright 2003-2007 SystemTools Software Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.4.0" UPTO_BIN_PRODUCT_VERSION="2.0.4.0" LINK_DATE="01/26/2007 05:52:13" UPTO_LINK_DATE="01/26/2007 05:52:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="UNWISE.EXE" SIZE="153088" CHECKSUM="0x64313F64" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/03/2002 15:14:30" UPTO_LINK_DATE="07/03/2002 15:14:30" />
<MATCHING_FILE NAME="WiseUpdt.exe" SIZE="146625" CHECKSUM="0x633A5737" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="" COMPANY_NAME="Adkins Resource" FILE_VERSION="" LEGAL_COPYRIGHT="Adkins Resource" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="04/25/2000 14:37:12" UPTO_LINK_DATE="04/25/2000 14:37:12" />
</EXE>
<EXE NAME="MSVCR71.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="msvcr71.dll" SIZE="348160" CHECKSUM="0x448A147E" BIN_FILE_VERSION="7.10.3052.4" BIN_PRODUCT_VERSION="7.10.3052.4" PRODUCT_VERSION="7.10.3052.4" FILE_DESCRIPTION="Microsoft® C Runtime Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio .NET" FILE_VERSION="7.10.3052.4" ORIGINAL_FILENAME="MSVCR71.DLL" INTERNAL_NAME="MSVCR71.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5F1E9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.10.3052.4" UPTO_BIN_PRODUCT_VERSION="7.10.3052.4" LINK_DATE="02/21/2003 12:42:20" UPTO_LINK_DATE="02/21/2003 12:42:20" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

[cmccullough]

Re: First Time Install Crash msvcr71.dll

What exactly are you doing that is triggering the crash?

[Guest]

Re: First Time Install Crash msvcr71.dll

double clicking hyena.exe

[cmccullough]

Re: First Time Install Crash msvcr71.dll

Try the following:

Try deleting these 2 keys:

Hkey_current_user\software\adkins resource\hyena\win32
Hkey_current_user\software\adkins resource\hyena\customize

After you do that, try starting Hyena again and if it opens you are set. If that doesn't do it, delete the following directory and then try opening Hyena again:

C:\documents and settings\<username>\application data\systemtools\hyena

[Guest]

Re: First Time Install Crash msvcr71.dll

Still crashing after deleting registry keys

Still crashing after deleting 'Hyena' folder from C:\Documents and Settings\Backermann\Application Data\SystemTools