RUNAS on Win XP Pro Crashing Hyena 6.7d

[Guest]

When I try to do a RUN AS using my admin user-ID, Hyena 6.7d crashes immediately upon startup with a code 0xc0000005 address 0x0000000007c918fea.

I tried deleting the c:\documents and settings\username\application data\systemtools\ directory -- no change.

I tried uninstalling/reinstalling -- no change.

Is there any way to fix this?

Thanks!
Kevin

[cmccullough]

Re: RUNAS on Win XP Pro Crashing Hyena 6.7d

When you deleted that directory, <username> was the user for the admin account, correct?

If so, the next thing will be to logon to your computer with that admin account. Delete the following registry key:

hkey_current_user\software\adkins resource\hyena\win32

After you do that, try to run Hyena. If it runs this time, logout and back in with your normal account and try running Hyena with Run As again.

[Guest]

Re: RUNAS on Win XP Pro Crashing Hyena 6.7d

Yes, the username deleted from "documents and settings" was the admin user-ID.

I deleted the Win32 key specified, started Hyena under my normal user-ID and it came up fine. It always starts fine with my normal user-ID.

Then restarted Hyena using the RUNAS with my admin user-ID and it failed with the same problem.

The technical details of the crash are below. Thanks for your help.

<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="HYENA.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Exporter.exe" SIZE="94208" CHECKSUM="0xB6EE0C44" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/30/2001 20:41:48" UPTO_LINK_DATE="05/30/2001 20:41:48" />
<MATCHING_FILE NAME="HYENA.exe" SIZE="2039808" CHECKSUM="0xC62B27FB" BIN_FILE_VERSION="6.7.3.0" BIN_PRODUCT_VERSION="6.7.3.0" PRODUCT_VERSION="6, 7, 3, 0" FILE_DESCRIPTION="Hyena v6.7.3" COMPANY_NAME="SystemTools Software Inc." PRODUCT_NAME="HYENA" FILE_VERSION="6, 7, 3, 0" ORIGINAL_FILENAME="HYENA.EXE" INTERNAL_NAME="Hyena" LEGAL_COPYRIGHT="Copyright © 1997-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.7.3.0" UPTO_BIN_PRODUCT_VERSION="6.7.3.0" LINK_DATE="06/22/2006 17:23:16" UPTO_LINK_DATE="06/22/2006 17:23:16" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="stexport.exe" SIZE="753664" CHECKSUM="0x27A18F7A" BIN_FILE_VERSION="2.0.1.0" BIN_PRODUCT_VERSION="2.0.1.0" PRODUCT_VERSION="2.0.1.0" FILE_DESCRIPTION="Windows NT/2000/XP/2003 exporting utility" COMPANY_NAME="SystemTools Software Inc." PRODUCT_NAME="SystemTools Exporter Pro" FILE_VERSION="2.0.1.0" ORIGINAL_FILENAME="stexport.exe" INTERNAL_NAME="SystemTools Exporter Pro" LEGAL_COPYRIGHT="Copyright 2003-2006 SystemTools Software Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.0" UPTO_BIN_PRODUCT_VERSION="2.0.1.0" LINK_DATE="06/01/2006 19:47:52" UPTO_LINK_DATE="06/01/2006 19:47:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="strcm.exe" SIZE="73728" CHECKSUM="0x2665569" BIN_FILE_VERSION="1.1.0.1" BIN_PRODUCT_VERSION="1.1.0.1" PRODUCT_VERSION="1, 1, 0, 1" FILE_DESCRIPTION="SystemTools Remote Control Manager" COMPANY_NAME="SystemTools Software Inc." PRODUCT_NAME="STRCM" FILE_VERSION="1, 1, 0, 1" ORIGINAL_FILENAME="strcm.EXE" INTERNAL_NAME="STRCM" LEGAL_COPYRIGHT="Copyright (C) 2002, 2003 SystemTools Software Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.1.0.1" UPTO_BIN_PRODUCT_VERSION="1.1.0.1" LINK_DATE="12/21/2005 03:09:35" UPTO_LINK_DATE="12/21/2005 03:09:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="UNWISE.EXE" SIZE="153088" CHECKSUM="0x64313F64" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/03/2002 15:14:30" UPTO_LINK_DATE="07/03/2002 15:14:30" />
<MATCHING_FILE NAME="WiseUpdt.exe" SIZE="146625" CHECKSUM="0x633A5737" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="" COMPANY_NAME="Adkins Resource" FILE_VERSION="" LEGAL_COPYRIGHT="Adkins Resource" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="04/25/2000 14:37:12" UPTO_LINK_DATE="04/25/2000 14:37:12" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
</div></div>

[cmccullough]

Re: RUNAS on Win XP Pro Crashing Hyena 6.7d

Did you logon to your computer with your admin account before deleting the Win32 key? This key is in HKCU, which is different between your admin account and your normal account.

Logon with your admin account, then delete that key. Try running Hyena while still logged on with your admin account to make sure it will run. If it does, then logout and back in with your normal account, then run it using Run As, specifying your admin account.