I am using Hyena ver. 8.1 and everyone of the win 7 systems that I have deployed I cannot open printers to look or add them. Keeps giving me the error 1722. The rpc server is unavailable. I was also getting this when trying to access the registry but found out you had to start the remote registry service. I cannot figure out what service to start that will allow me to open the printers.
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Can't access printers on Win 7 systems.
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Re: Can't access printers on Win 7 systems.
The 1722 error is a communications error of some sort. The only thing I can think of would be to verify that File and Print Sharing is enabled on these computers, and they aren't being blocked by the Windows Firewall.
You might also try the WMI->Printers query to see if you can view them that way.
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Re: Can't access printers on Win 7 systems.
Probably either File and Printer sharing, or a firewall issue. The Printers object in Hyena uses the Microsoft EnumPrinters API which uses the RPC protocol (which is used by a lot of functions). The File and Printer sharing is mis-named a bit as it also enables RPC communication with the computer.
WMI uses a separate process running on your computer to get the information and return it to a client, and it uses DCOM, which is a different protocol. That is why WMI works and the Printers enumeration does not.Kevin Stanush
SystemTools Software Inc.
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Re: Can't access printers on Win 7 systems.
Checked the File and Print sharing and it is enabled on one of the machines I cannot view printers. Still won't let me in. We are getting more new systems with Win 7 and Hyena is very valuable to us. I know it probably is something I am missing but still driving me crazy.
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Re: Can't access printers on Win 7 systems.
As a test, disable the firewall on the system that is having the issue and see if the problem goes away. If so, then check the firewall exceptions on a computer that does not have this problem to see what the differences are.Kevin Stanush
SystemTools Software Inc.
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Re: Can't access printers on Win 7 systems.
See if you can go to a command prompt and type something like:
dir \\server\c$
And, try some of the commands listed on this KB article:
http://support.microsoft.com/kb/323790Kevin Stanush
SystemTools Software Inc.
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