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how do i add a phone contact to the user account?

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  • how do i add a phone contact to the user account?

    When editting a user account, under the contact tab, I cannot add a phone contact. The radio button for it is grayed out. All the other radio buttons are accessible.

    Thanks
    JR

  • #2
    Re: how do i add a phone contact to the user account?

    That indicates you already have a Phone contact and can only have one. Either modify the existing one or use the Other Phone contact to add additional entries.

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    • #3
      Re: how do i add a phone contact to the user account?

      Keep in mind that this is an AD limitation and/or feature. All of the contact-related fields can only have one value, but there are 'other' equivalents for each one that can hold multiple values.
      Kevin Stanush
      SystemTools Software Inc.

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      • #4
        Re: how do i add a phone contact to the user account?

        I'm not sure what you're saying is correct here.

        If I try and create a brand new user account in AD and go to the Contacts tab, the "Phone" radio button is grayed out. All of the other options can be selected.

        Since this is a brand new user, how would it already have a phone #?

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        • #5
          Re: how do i add a phone contact to the user account?

          Are you using the New user function, or copying an existing user? The only way I can duplicate this is if I copy a user that has a phone specified already. Then the new user will have that phone number as well, and when I try to add a phone contact Phone is grayed out.

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          • #6
            Re: how do i add a phone contact to the user account?

            It looks like it was an issue with 6.6. I upgraded to 7.1B and the problem is resolved.

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            • #7
              Re: how do i add a phone contact to the user account?

              Yes, this was an issue resolved a long time ago.
              Kevin Stanush
              SystemTools Software Inc.

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