how do i add a phone contact to the user account?

[Guest]

When editting a user account, under the contact tab, I cannot add a phone contact. The radio button for it is grayed out. All the other radio buttons are accessible.

Thanks
JR

[cmccullough]

Re: how do i add a phone contact to the user account?

That indicates you already have a Phone contact and can only have one. Either modify the existing one or use the Other Phone contact to add additional entries.

[kstanush]

Re: how do i add a phone contact to the user account?

Keep in mind that this is an AD limitation and/or feature. All of the contact-related fields can only have one value, but there are 'other' equivalents for each one that can hold multiple values.

[Guest]

Re: how do i add a phone contact to the user account?

I'm not sure what you're saying is correct here.

If I try and create a brand new user account in AD and go to the Contacts tab, the "Phone" radio button is grayed out. All of the other options can be selected.

Since this is a brand new user, how would it already have a phone #?

[cmccullough]

Re: how do i add a phone contact to the user account?

Are you using the New user function, or copying an existing user? The only way I can duplicate this is if I copy a user that has a phone specified already. Then the new user will have that phone number as well, and when I try to add a phone contact Phone is grayed out.

[Guest]

Re: how do i add a phone contact to the user account?

It looks like it was an issue with 6.6. I upgraded to 7.1B and the problem is resolved.

[kstanush]

Re: how do i add a phone contact to the user account?

Yes, this was an issue resolved a long time ago.