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Automate Offer Unsolicited Remote Assistance

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  • Guest's Avatar
    Guest replied
    Re: Automate Offer Unsolicited Remote Assistance

    C:\Windows\System32\msra.exe /offerra %E%

    Remember to set GPO in your domain, here is a simple guide: http://www.cloudtec.ch/blog/tech/rem...e-control.html

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Automate Offer Unsolicited Remote Assistance

    This script is no longer working for me but I am on a Windows 7 machine. I have a shortcut that targets C:\Windows\System32\msra.exe /offerra

    Just wondering why Hyena hasn't built this in.

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  • Guest's Avatar
    Guest replied
    Re: Automate Offer Unsolicited Remote Assistance

    I know this is an old topic. but can anyone tell me why you need to run the tool more than once in order for it to populate the desk number into the input box?

    Thanks,

    matt

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  • Guest's Avatar
    Guest replied
    Re: Automate Offer Unsolicited Remote Assistance

    Nice, Thanks for the contribution

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  • kstanush
    replied
    Re: Automate Offer Unsolicited Remote Assistance

    Thanks for your post!

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  • Guest's Avatar
    Guest started a topic Automate Offer Unsolicited Remote Assistance

    Automate Offer Unsolicited Remote Assistance

    XP Clients Only!!!!

    Vbscript code:
    'start
    set shell = createobject("wscript.shell")
    dim strComputerName
    strComputerName=WScript.Arguments.Item(0)
    shell.run "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington, C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm"
    shell.AppActivate("Help and Support Center")
    wscript.sleep 2000
    shell.sendkeys "{TAB 9}"
    shell.sendkeys strComputerName
    wscript.sleep 500
    shell.sendkeys "%c"
    'end

    Save the code as RA-offer.vbs. The code takes one argument: a computer name or ip address.

    Hyena Tool:
    Offer Remote Assistance
    cscript \\server\share\ra-offer.vbs "%E%"

    Using the tool and script together you will be presented with a Help and Support Center window with the "You are connected to:" box already populated.
    I won't go into further detail at the moment, but here's a link that automates the remote assistance viewing process:
    "Auto Accept and Take Control for Remote Assistance" http://www.anetforums.com/posts.aspx?ThreadIndex=3115
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